NICE to acquire LiveVox
NICE got its start as a QA recording and analytics company and really didn’t appear on the CCaaS radar until after the $940M acquisition of inContact in June 2016, by far its largest purchase to date.
Besides that pivotal transaction, it had also acquired other smaller CX outfits such as Fizzback (September 2011) and ContactEngine (July 2021). These stra…
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